FAQs
Frequently Asked Questions (FAQs)
Ordering & Payments
Q: How can I place an order?
A: Browse our online catalog at dronevisionphotography.com, select your desired items, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept major credit/debit cards and other payment methods as displayed during the checkout process.
Q: Can I purchase digital copies instead of prints?
A: Currently, our offerings focus on physical prints. For inquiries about digital copies, please contact us directly.
Shipping
Q: How long does shipping take?
A: Shipping times vary based on your location and the selected shipping method. Estimated delivery times will be provided at checkout.
Q: Do you offer international shipping?
A: Yes, we offer international shipping. Shipping costs and delivery times will be calculated at checkout based on your location.
Q: Will my prints be protected during shipping?
A: Absolutely. We carefully package all prints to ensure they arrive in pristine condition.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 24 hours of delivery, provided the item is undamaged and in its original condition and packaging. Custom prints or personalized items are non-refundable unless there is a defect caused by us.
Q: How do I initiate a return?
A: To start a return, email us at support@dronevisionphotography.com within 24 hours of receiving your order. Please include your order details and any relevant photos if applicable.
Q: Who is responsible for return shipping costs?
A: Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.
Q: When will I receive my refund?
A: Once we receive and inspect the returned item, refunds will be processed back to your original payment method within 1-3 business days.
Q: What if my order is damaged or defective?
A: If your item arrives damaged or defective, please contact us immediately at support@dronevisionphotography.com with photos of the damage. We’ll work with you to resolve the issue promptly.
Custom Services
Q: How do I order a custom print?
A: Visit our Custom Print page, select your desired options, and follow the instructions to place your order.
Q: What details do I need to provide for a custom project?
A: When ordering a custom print, you’ll have the option to upload your photo or artwork and select framing options. For specific requests, please contact us directly.
Q: Can I request drone photography for my property or event?
A: Currently, our website focuses on print products. For inquiries about drone photography services, please contact us at support@dronevisionphotography.com.
Photo Details
Q: Are the prints high quality?
A: Yes, all our prints are produced on premium materials to ensure vibrant colors and durability.
Q: Can I get a photo in a different size or format?
A: We offer various sizes and framing options. Please refer to the product pages for available choices.
Q: Are watermarks removed from purchased prints?
A: Yes, all purchased prints are delivered without watermarks.
General Questions
Q: Do you offer bulk discounts?
A: For bulk purchase inquiries, please contact us at support@dronevisionphotography.com.
Q: Can I request photos of specific animals or locations?
A: If you’re interested in specific subjects not currently in our catalog, please reach out to us with your request.
Q: How can I contact you?
A: You can email us at support@dronevisionphotography.com or use the contact form on our website.