FAQs

Frequently Asked Questions (FAQs)


Ordering & Payments

Q: How can I place an order?

A: Browse our online catalog at dronevisionphotography.com, select your desired items, and proceed to checkout.


Q: What payment methods do you accept?

A: We accept major credit/debit cards and other payment methods as displayed during the checkout process.


Q: Can I purchase digital copies instead of prints?

A: Currently, our offerings focus on physical prints. For inquiries about digital copies, please contact us directly.


Shipping

Q: How long does shipping take?

A: Shipping times vary based on your location and the selected shipping method. Estimated delivery times will be provided at checkout.


Q: Do you offer international shipping?

A: Yes, we offer international shipping. Shipping costs and delivery times will be calculated at checkout based on your location.


Q: Will my prints be protected during shipping?

A: Absolutely. We carefully package all prints to ensure they arrive in pristine condition.


Returns & Refunds

Q: What is your return policy?

A: We accept returns within 24 hours of delivery, provided the item is undamaged and in its original condition and packaging. Custom prints or personalized items are non-refundable unless there is a defect caused by us.


Q: How do I initiate a return?

A: To start a return, email us at support@dronevisionphotography.com within 24 hours of receiving your order. Please include your order details and any relevant photos if applicable.


Q: Who is responsible for return shipping costs?

A: Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.


Q: When will I receive my refund?

A: Once we receive and inspect the returned item, refunds will be processed back to your original payment method within 1-3 business days.


Q: What if my order is damaged or defective?

A: If your item arrives damaged or defective, please contact us immediately at support@dronevisionphotography.com with photos of the damage. We’ll work with you to resolve the issue promptly.

Custom Services

Q: How do I order a custom print?

A: Visit our Custom Print page, select your desired options, and follow the instructions to place your order.


Q: What details do I need to provide for a custom project?

A: When ordering a custom print, you’ll have the option to upload your photo or artwork and select framing options. For specific requests, please contact us directly.


Q: Can I request drone photography for my property or event?

A: Currently, our website focuses on print products. For inquiries about drone photography services, please contact us at support@dronevisionphotography.com.


Photo Details

Q: Are the prints high quality?

A: Yes, all our prints are produced on premium materials to ensure vibrant colors and durability.


Q: Can I get a photo in a different size or format?

A: We offer various sizes and framing options. Please refer to the product pages for available choices.


Q: Are watermarks removed from purchased prints?

A: Yes, all purchased prints are delivered without watermarks.


General Questions

Q: Do you offer bulk discounts?

A: For bulk purchase inquiries, please contact us at support@dronevisionphotography.com.


Q: Can I request photos of specific animals or locations?

A: If you’re interested in specific subjects not currently in our catalog, please reach out to us with your request.


Q: How can I contact you?

A: You can email us at support@dronevisionphotography.com or use the contact form on our website.